Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by ftn11 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the User", "the Member") who access or use the ftn11 online casino and sports betting platform at https://ftn11.cam.

ftn11 is committed to protecting your privacy and processing your personal data in a lawful, transparent, and fair manner. This Policy outlines what data we collect, why we collect it, how it is processed, who it may be shared with, and the rights you have in relation to your own information.

By creating a ftn11 account, making a deposit, or using any service offered on the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the ftn11 Platform.

2 Definitions

The following definitions apply throughout this Privacy Policy:

3 Personal Data We Collect

ftn11 collects personal data only to the extent necessary to deliver our services, comply with legal obligations, and maintain the security of the Platform. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name as it appears on your official identity document.
• Date of birth — used to verify that you meet the minimum age requirement of 21 years.
• Email address — used as your primary account identifier and communication channel.
• Mobile number — used for account security notifications and, where applicable, two-factor authentication.
• Residential address — collected during KYC verification; may include city references such as Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam.

3.2 Identity Verification (KYC) Documents

• A copy of your Malaysian MyKad (front and back), passport, or other government-issued photographic identity document.
• Proof of residential address (e.g., a utility bill or bank statement) where required by our compliance procedures.
• Proof of payment method ownership where deposits or withdrawals are made via accounts that require verification.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in MYR, timestamps, and processing status.
• Payment method identifiers — such as the registered phone number associated with your Touch 'n Go eWallet, Boost, or GrabPay account, or the last four digits of a bank account used for FPX or DuitNow transfers.
• Wagering activity records, including bet history, game participation, and bonus usage.

3.4 Technical & Device Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system, browser type and version.
• Session data including login timestamps, page visits, and interaction patterns.
• Cookie identifiers and analytics data collected through first-party tracking tools.

3.5 Communications Data

• Records of your interactions with ftn11's customer support team via live chat or email.
• Responses to surveys or feedback forms you voluntarily complete.
• Marketing communication preferences (opt-in or opt-out status).

4 How We Collect Your Data

ftn11 collects personal data through the following channels:

• Directly from you — when you register an account, submit KYC documents, make a deposit or withdrawal, contact support, or respond to a survey.
• Automatically — through cookies, server logs, and analytics tools when you browse the Platform, whether logged in or not.
• From payment processors — transaction confirmation data from Malaysian payment partners including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major banks (Maybank, CIMB, Public Bank, RHB, Hong Leong).
• From identity verification partners — where ftn11 uses third-party KYC service providers to verify the authenticity of documents submitted during account verification.
• From fraud prevention and risk management tools — automated systems that process technical and behavioural data to detect suspicious activity.

5 How We Use Your Data

ftn11 processes your personal data for the following purposes:

6 Legal Basis for Processing

ftn11 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and service delivery.
• Legal obligation: Processing required by applicable laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and financial crime prevention rules.
• Legitimate interests: Processing necessary for ftn11's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gambling enforcement — where such interests are not overridden by your fundamental rights.
• Consent: Where you have provided explicit consent — such as opting in to receive marketing communications — processing will occur on this basis. You may withdraw consent at any time by updating your preferences in account settings or contacting support.

7 Data Sharing & Disclosure

ftn11 does not sell your personal data to third parties. Your data may be shared with the following categories of recipients only where necessary and subject to appropriate safeguards:

• Payment service providers: Malaysian payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and partner banks (Maybank, CIMB, Public Bank, RHB Bank, Hong Leong Bank) — to facilitate deposits and withdrawals.
• Identity verification partners: Third-party KYC providers engaged to verify the authenticity of identity documents submitted by Members.
• Game providers: Licensed game studios whose titles are hosted on the ftn11 Platform may receive anonymised or pseudonymised session data for game integrity and RNG audit purposes.
• Fraud and risk management services: Specialist third-party tools that analyse transactional and technical data to detect and prevent fraudulent activity.
• Regulatory and law enforcement authorities: Where required by law, court order, or formal regulatory request — ftn11 will disclose data to competent authorities in compliance with its legal obligations.
• Professional advisers: Lawyers, auditors, and compliance consultants engaged by ftn11 under obligations of professional confidentiality.

8 Data Retention

ftn11 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations.

• Active account data: Retained for the duration of your account's active status and for a minimum of five (5) years following account closure, in compliance with financial record-keeping and AML regulations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, as required under applicable anti-money laundering legislation.
• Transaction records: Retained for a minimum of five (5) years from the transaction date to satisfy financial audit and regulatory requirements.
• Customer support records: Retained for a period of three (3) years from the date of the interaction, unless the matter remains subject to a live dispute or legal proceeding.
• Marketing preferences: Retained for the duration of your account and updated immediately upon receipt of any opt-out instruction.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised such that it can no longer be attributed to you as an identified individual.

9 Data Security

ftn11 implements robust technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ftn11 Platform.
• Encrypted storage of sensitive personal data, including KYC documents and financial records, at rest on secured servers.
• Access controls restricting internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and vulnerability assessments conducted by qualified security professionals.
• Incident response procedures in place to identify, contain, and report data breaches in accordance with applicable regulatory notification requirements.

10 Cookies & Tracking Technologies

ftn11 uses cookies and similar tracking technologies on the Platform to maintain your session, remember your preferences, measure site performance, and detect fraudulent activity. The categories of cookies we use include:

You may adjust your browser settings to block or delete cookies, but doing so may affect the functionality of the ftn11 Platform — in particular, essential cookies cannot be disabled without impairing your ability to log in and use core services.

11 Your Data Rights

Subject to applicable data protection law and any overriding legal obligations, you have the following rights in relation to the personal data ftn11 holds about you:

To exercise any of the rights above, please contact our support team via live chat or email at [email protected]. We will acknowledge your request within 5 business days and aim to respond in full within 30 calendar days. We may require identity verification before processing your request to protect against unauthorised access to another person's data.

12 Minors & Age Restriction

ftn11 operates strictly as an adults-only (21+) platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, deposit funds, or use any service provided by ftn11.

Where ftn11 reasonably suspects or identifies that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by a person who fails our age verification requirements will be returned to the source payment method after completing any required investigation.

Parents and guardians who become aware that a minor under their care has created a ftn11 account should contact our support team immediately via live chat or at [email protected].

13 International Data Transfers

ftn11 primarily processes your personal data within secure infrastructure serving the Malaysian market. Where data is transferred internationally — for example, to the servers of third-party game providers or identity verification partners operating outside Malaysia — ftn11 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.

Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to organisations operating under equivalent data protection regimes. ftn11 will not transfer your personal data to jurisdictions where adequate data protection standards cannot be ensured.

14 Amendments to This Policy

ftn11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made, we will notify registered Members via email or an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date on which the most recent version became effective. We encourage you to review this Policy periodically. Your continued use of the ftn11 Platform following any update constitutes acceptance of the revised Policy.

If you disagree with any material change to this Policy, you have the right to close your account and request deletion of your personal data in accordance with Section 11 above.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how ftn11 handles your personal data, please contact us through one of the following channels:

For concerns specifically related to responsible gambling data handling — including self-exclusion records or deposit limit settings — please refer to our Responsible Gambling page for dedicated guidance.